Pied-a-terre Privacy Policy

Pied-à-terre are committed to ensuring that your privacy is protected. We understand that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.


What information Pied-a-terre may collect and how we use it:
As a business we collect, use, store and transfer different types of personal data depending on who you are. If you are renting, or letting a property through Pied-a-Terre, we collect and use your personal data for us to provide you with our services. We process your information to support and maintain our contractual relationship with you and to comply with legal and regulatory requirements. 


The personal data we collect, and use may include:
Identity Data - name, marital status, title, date of birth, gender, job title, profession, business name; Information to verify your identity, Credit scoring and credit management (where applicable)
Contact Data - address, email address and telephone numbers
Financial Data - bank account and payment details, financial information
Transaction Data (details about payments to and from you and other services you have purchased through us)


When Pied-a-terre will collect your information:

  • When you apply for our services
  • If you contact us through Rightmove
  • If you email us
  • If you subscribe to our service or publications
  • If you request marketing to be sent to you
  • If you contact us through social media including Instagram and Facebook
  • If you walk-in to or telephone our office
  • If you enter a competition, promotion, or survey
  • If you are giving us feedback
  • If you visit our website – Cookies our website automatically collects information from your computer using “cookies” which provides us with limited personal information.  Cookies are small text files that are placed on your computer by websites that you visit; they are widely used to make websites work. For further information visit www.allaboutcookies.org. You can set your browser not to accept cookies and the mentioned website will tell you how to remove cookies from your browser.

Third Party Data Sharing:

Data will only be shared and used within the boundary of the law, we will not sell your personal data to anyone.

We share data with third parties to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference databases). We may also share your data with organisations, including regulatory bodies, the police and fraud prevention agencies, to prevent and detect fraud

We may also share your data with third parties where required by law, court order or regulation; and where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a government authority. We share your information with trusted third party companies who's services are essential to our business, these include referencing companies and rent guarantee services. 

Data Security
Once we have received your personal data we will use reasonable and necessary procedures and security features to try and prevent unauthorised access. If we become aware of a data breach, we will notify the Information Commissioner’s Office. If we believe that the data breach is serious, we may notify you in accordance with our legal requirements. Our computer software, Rent Man, stores all personal data in cloud storage using their secure servers. Some personal data is stored on paper copies within a locked filing cabinet, any third parties storing your data will be also be working in line with all current data protection and confidentiality policies.


Requests for data held on you and/or for data to be deleted
If you would like to know what personal information Pied-a-Terre holds about you, you may make a request; we will need to see proof of identity before processing any such request. If requested, Pied-a-Terre will use all reasonable efforts to supply, correct or delete information about you on file; You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. All subject access requests should be made in writing. We will usually respond to a request from you to exercise your rights within 1 month of receipt, but it might take longer if your request is particularly complex or if you have made several requests.


Data Retention
We hold on to your personal data whilst you use our services (or whilst we provide services connected to you). We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected and for at least six years thereafter, for legal, regulatory, and accounting purposes.


Complaints and Feedback
If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office - www.ico.org.uk.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time.

EMSWORTH LETTING AGENT